Never lose another job to voicemail.

Toby texts back every call you miss, has the conversation, and books the quote into your calendar — while you're still on the job.

When you miss a call

Toby2:14 pm
  • Missed call
  • Toby: Sorry we missed you — this is Toby at Wattle Plumbing. What's the job?
  • Customer: hot water's gone
  • Toby: No worries. Name and address?
  • Customer: Dave, 14 Ocean St Chermside
  • Toby: Thursday 9am for a quote?
  • Customer: yes mate
  • Booked · in your calendar

What every caller sees, automatically.

Give him a go

Toby
  • Toby: G'day — Toby here from Demo Plumbing. What's the job?

The real model in a sandbox — nothing you type books anything.

You keep working.

Divert your missed calls to Toby's number. That's the only thing that changes.

  1. They ring. You're busy.

    You're under a house or up a ladder, so the call rings out and diverts to Toby. Nothing about the way you use your own phone changes.

  2. Toby texts them back.

    In seconds1, before they scroll to the next tradie. It asks what the job is, where it is, and when suits them.

  3. The quote lands in your diary.

    The visit is written straight into Google Calendar2, and you get a text with their name, address, and mobile number.

Step three, on your phone.

Tobynow

New booking · Thu 21 Aug, 9:00am

  • CustomerDave Whitfield
  • Mobile0412 345 678
  • Address14 Ocean St, Chermside
  • JobHot water not working
✓ 3rd booking this week

What Toby texts you the moment a job is saved.

Same missed call. Two endings.

A hot-water swap is two to four thousand dollars. Toby's share of the one he caught is thirty-nine.

How it goes without Toby

Your phone2:14 pm
  • Missed call
  • No voicemail
  • Nothing sent. Nothing said.
  • They ring the next tradie

You find out at knock-off, if you find out at all.

How it goes with Toby

Toby2:14 pm
  • Missed call
  • Toby: Sorry we missed you — what's the job?
  • Customer: hot water's gone
  • …the rest of it, handled
  • Booked · in your calendar

You find out by text, with their mobile attached.

In our own end-to-end test runs, 90% of simulated callers finished with a booking in the diary, no double bookings and no false confirmations. That is a test-harness result on invented callers, not a customer statistic — Toby has no customers yet.

It won't embarrass you.

The careful part is most of what Toby is.

Double-booking

Two jobs can't take one slot.

Your calendar and your existing bookings are checked in the same locked step that saves the job, so two callers saying yes at once can't both get nine o'clock.

Honesty

It can't invent a booking.

Toby is only allowed to say a customer is booked once the job has actually saved. If it hasn't, the customer is told so and asked again.

Emergencies

It knows a burst pipe.

Gas, flooding, or no power, and Toby stops trying to book a quote. It tells the caller who to ring right now3.

The law

Stop means stop.

Anyone who replies STOP is opted out on the spot and never texted again, which is what the Spam Act asks of every message you send4.

Curated to your business.

Every word Toby sends is built from how you actually work.

Your trade

Curated, not configured.

Your hours, your suburbs, how you talk, and the jobs you turn down are written into Toby before it answers a single call. It books quote visits, not the work itself.

Setup

Set up with you, not sent to you.

Six questions about how you work, over the phone, then it's running. There is nothing to install and nothing to learn.

Your number

Your own Australian mobile.

A real +61 mobile number that takes the diverted call and carries the conversation. Your own number stays exactly as it is.

Try Toby yourself

You pay when the work lands.

A small monthly fee keeps your number live. Everything after that comes off jobs Toby actually books.

A$149 a month+ A$39 a booking

That's it — no tiers, no contract, no setup fee. A hot-water swap is two to four thousand dollars, and Toby's share of the one he caught is thirty-nine.

Per business. The A$149 covers your number, the setup, and every text. Bookings are added up at the end of the month. Early pricing, subject to change before general availability. Running more than one crew, or more than one number? Ring and we'll talk it through.

  • ✓Your own Australian mobile number
  • ✓Written around your trade, suburbs, and hours
  • ✓Google Calendar, both ways
  • ✓Booking, cancellation, and reschedule alerts
  • ✓Customer reminders the day before
  • ✓Every text included5
  • ✓Nothing charged for a booking Toby didn't make6
  • ✓Nothing charged if the customer cancels within 24 hours6
  • ✓No lock-in contract, no setup fee, month to month

Toby improves itself + A$39 a month

Toby is a self-improving receptionist. Every month it grows to fit your business — your jobs, your services, the way you talk about pricing, and the questions your customers actually ask.

It does that by reading back every conversation it had for you that month and retuning its own wording to match.

Optional, and there's nothing for you to do. Every change is recorded and can be undone, and the rules that keep Toby careful are never part of what it's allowed to change.

Get started

Get started.

No card needed — we set you up and invoice you. Four details and we'll give you a call today.

Only used so we can set you up and call you back — never passed on. Prefer email? hello@hellotoby.com.au.

See everything Toby does

  1. Reply times are measured in internal testing and depend on the mobile network. Toby replies to a missed call, it does not answer the call itself. ↩
  2. Requires a Google account. Two-way sync means anything you enter in your own calendar also blocks Toby from offering that time. ↩
  3. Toby is not an emergency service. It sends the caller the emergency number you nominate, or 000. ↩
  4. Spam Act 2003 (Cth). Toby records the opt-out and blocks every later message to that number, including bookings and reminders. ↩
  5. Fair use. Daily message limits apply to stop an automated caller running up a bill, and sit far above ordinary trade volumes. ↩
  6. A booking is one Toby puts in your calendar himself. Bookings you enter yourself are never charged, and neither is one the customer cancels within 24 hours. Bookings are added up and charged at the end of each calendar month. ↩