Everything Toby does.
The whole list, plainly. Toby books quote visits — it never quotes a price and never does the work.
Answering and booking
The part that earns its keep: the job you missed, captured while you're still under a house.
Texts back every missed call
Your unanswered calls divert to Toby's number and it replies in seconds, before the caller scrolls to the next tradie.
Has the whole conversation
Asks what the job is, which suburb, their name, and when suits. It handles normal messy texting, not a rigid menu.
Books the quote visit
The visit is saved and written into your calendar. A booking only exists once the customer explicitly confirms.
Understands Australian texting
"Yeah nah", "arvo", "tomorra", "no wuckas" — read correctly. A "yes" that asks for a different time doesn't book the old one.
Cancellations and reschedules
Customers can cancel or move a booking by text. A move holds the old slot until the new one is confirmed, so nobody ends up with neither.
Reminders the day before
Your customer gets a reminder ahead of the visit, inviting them to cancel or reschedule if plans changed — which beats a no-show.
Things it will not do
The careful part is most of what Toby is. Each of these is enforced in code, not left to the AI's judgement.
Can't double-book you
Your calendar and existing jobs are checked in the same locked step that saves the booking, so two callers can't both take nine o'clock.
Can't invent a booking
Toby may only say a customer is booked once the job has actually saved. If it hasn't, the customer is told and asked again.
Knows an emergency
Gas, flooding or no power and it stops trying to book a quote — it tells the caller who to ring right now.
Stop means stop
Anyone replying STOP is opted out on the spot and never texted again, which is what the Spam Act asks of every message you send.
Never quotes a price
It books the visit so you can quote. It will not guess a number and leave you arguing about it on site.
Won't book a date you can't work
Your hours, breaks, closed days and anything already in your calendar are respected — including a date the customer misreads.
What lands on your phone
You never have to open an app to find out what happened.
Every new booking
Day and time, the customer's name and mobile, the address and the job — texted the moment it saves, so you can ring them straight back.
Every cancellation
Operationally the most important message Toby sends: it's what stops you driving across town to a no-show.
Every reschedule
Named as a move, with both the old and the new slot, so a job never quietly appears twice in your week.
Set up around your business
Six questions over the phone, then it runs. Nothing to install, nothing to learn.
Written around your trade
Your hours, your suburbs, the jobs you don't take, and how you talk — set before Toby answers a single call.
Your own Australian mobile
A real +61 mobile number takes the diverted call and carries the conversation. Your own number stays exactly as it is.
Google Calendar, both ways
Bookings are written into your calendar, and anything you put in yourself blocks Toby from offering that time.
Any other calendar
A private feed your calendar app can subscribe to, so Apple, Outlook and the rest can see your Toby bookings too.
One price, everything included
A$399 a month per business. Setup included, every text included, no per-booking fee and no lock-in contract.
A real person behind it
Toby is run by a person you can ring, not a support queue. If something reads wrong to your customers, it gets changed.
Toby is new — there are no case studies yet, and you should be wary of anyone in this business who tells you otherwise.